Refund policy

Exchange

We accept exchanges for full priced items purchased online within 7 days of receipt of goods. we do not offer exchanges on any discounted items, including any promotional discounts. You are responsible for any shipping costs incurred as a result of requiring an exchange.

For all exchanges please email clothandhide@gmail.com for a returns authorisation number.

 

Refunds

We do not offer refunds, however we do offer store credit on full priced items purchased online if we are contacted within 7 days of receipt of goods. Goods must be in original condition, unwashed and unworn with tags attached.  

Store credit is in the form of a gift card for the amount of the item purchased minus shipping costs.

We do not offer refunds or returns on gift cards or any discounted items, including any promotional discounts.

For all returns please email clothandhide@gmail.com for a returns authorisation number. 

 

Faulty items

We do not provide refunds for items that we do not deem to be faulty ie if the product is repairable or it is not a manufacturers fault.  Please contact us immediately providing photographs of the damaged items so that we may assess whether the product is faulty.  We reserve the right to make judgement as to whether the item is genuinely faulty.  

Items sent back to us that we do not deem to be faulty will immediately be shipped back to the customer. We are not responsible for damage caused by misuse of the product or failing to follow care instructions provided.

 

Please note:
To be eligible for a refund or exchange, you must have obtained a RA number by emailing us at clothandhide@gmail.com and your item/s must be unused and unwashed in original condition with tags attached.

 

When returning an item, please use a trackable shipping service, as we cannot be held liable for lost packages.  We are not responsible for the cost of return postage unless the item is deemed to be faulty.

 Please send to:

Cloth & Hide Store

Shop 2,

Oasis Arcade,

12 Grebe Street,

Peregian Beach, QLD, 4573   

 

 

Ph: 07 5324 1433

 

For any further questions please contact us at clothandhide@gmail.com