Returns and Refunds Policy
We accept exchanges for full priced items purchased online within 7 days of receipt of goods. We do not offer exchanges or refunds on any discounted items, including any promotional discounts. You are responsible for any shipping costs incurred as a result of requiring an exchange.
For all exchanges please email email@example.com for a returns authorisation number.
We offer store credit, not refunds, only on full priced items purchased online if we are contacted within 7 days of receipt of goods. Goods must be in original condition, unwashed and unworn with tags attached. We also do not offer refunds for change of mind for instore purchases, however, we are also happy to offer a store credit in this circumstance.
Store credits are issued in the form of a electronic gift card. We do not offer refunds on gift cards or any discounted items, including any promotional discounts.
We cannot refund or exchange International Orders (unless they are proven to have a manufacturing fault) as shipping is increasingly unpredictable due to covid and we are not receiving returned goods in a timely manner. Please think carefully about your purchase if you are an international customer. If you have any queries at all about sizing or fit please contact us directly before purchasing.
For all returns please email firstname.lastname@example.org for a returns authorisation number.
As per Australian consumer law we are required to provide a refund on an item that has a manufacturer's fault which cannot be reasonably repaired. We do not provide refunds for items that we do not deem to be faulty ie if the product is repairable or it is not a manufacturers fault. Please contact us immediately providing photographs of the damaged items so that we may assess whether the product is faulty. We reserve the right to make judgement as to whether the item is genuinely faulty.
It is our policy to repair faulty items wherever possible as this is a more sustainable practice and reduces our impact on our environment and reduces the burden of waste on landfills.
Items sent back to us that we do not deem to be faulty will immediately be shipped back to the customer. We are not responsible for damage caused by misuse of the product or failing to follow care instructions provided.
When returning an item, please use a trackable shipping service, as we cannot be held liable for lost packages. We are not responsible for the cost of return postage unless the item is deemed to be faulty.
Please send to:
Cloth & Hide Store
12 Grebe Street,
Peregian Beach, QLD, 4573
Ph: 07 5324 1433
For any further questions please contact us at email@example.com