Returns and Refunds Policy


Exchange

We accept exchanges for full priced items purchased online within 7 days of receipt of goods. we do not offer exchanges on any discounted items, including any promotional discounts.

For all exchanges please email clothandhide@gmail.com for a returns authorisation number.

 

Refunds

We offer refunds on full priced items purchased online within 7 days of receipt of goods. Goods must be in original condition.  Once processed, the original payment method will be refunded in full for the value of the item(s) returned excluding our shipping costs associated with the order (Express Post Satchel $12.95).  Please note we cannot change card numbers or refund via a different method or to a different person.  We DO NOT REFUND AfterPay Orders but are happy to provide a store credit.

Once your refund has been processed, depending on your payment method, please allow up to 3 business days for the funds to appear back into your account.

We do not offer refunds on gift cards or any discounted items, including any promotional discounts.

For all returns please email clothandhide@gmail.com for a returns authorisation number.

 

Faulty items

If your item arrives damaged this needs to be reported within 7 days of receipt for replacement, repair or refund. Goods with manufacturing faults after wear need to be reported within 3 months of purchase for repair if possible or replacement. Please note that items which have been damaged as a result of incorrect garment care or general wear are not considered to be faulty.

 

Please note:
To be eligible for a refund or exchange, we require a receipt or proof of purchase and your item/s must be unused and in original condition.

 

When returning an item, please use a trackable shipping service, as we are not liable for lost packages.  We are not responsible for the cost of return postage.

 

 

For any further questions please contact us at clothandhide@gmail.com